Ford is an American automaker headquartered in Dearborn, Mich. The company sells automobiles and commercial vehicles under the Ford and Lincoln brands.
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
We receive many complaints about Ford. Here’s one case involving a Ford Escape that went on the blink.
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
1 American Road
Dearborn, MI 48126
Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at Ford.
Primary Contact
Brett Burin
Executive Director, Global Customer Relations & Customer Experience
1 American Road
Dearborn, MI 48126
bburin@ford.com
Chief Executive
Jim Farley
1 American Road
Dearborn, MI 48126
james.farley@ford.com
(313) 322-3000
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Roadside service for Ford or Mercury (800) 241-3673
Ford and Mercury U.S. (800) 392-3673
TDD for the hearing impaired (800) 232-5952
Ford and Mercury Canada (800) 565-3673
TDD for the hearing impaired (800) 232-5952
Monday to Friday 8 a.m. to 11 p.m. Eastern time
Saturday 8 a.m. to 8 p.m. Eastern time
Yes, you can contact Ford via live chat here.
